Full Remote Customer Support Specialist – Welsh Speaking​

COMMERCEY (http://commercey.co) is looking for a motivated and capable Welsh Speaking Customer Support Specialist to join our fast-growing company and become part of an international team working in a dynamic and stimulating environment.

This is a fully remote position, working Monday to Friday, 9:00 AM – 6:00 PM.

The selected candidate will provide professional customer support by responding to inquiries, assisting with requests, and ensuring an excellent customer experience across our support channels.

Comprehensive onboarding and continuous training will be provided throughout your employment. The training covers the company’s systems, customer support tools, services, and operational processes, ensuring you develop all the skills required to succeed in the role and grow professionally within the company.

Key Responsibilities​
Customer Support​
Provide professional, friendly, and efficient customer support in Welsh via email, helpdesk, and telephone.

Customer Assistance​
Assist customers by resolving issues, answering questions, and providing accurate information about the company’s products and services.

Case Management​
Handle customer requests efficiently and escalate complex cases to the appropriate internal departments when required.

Customer Communication​
Maintain clear, professional, respectful, and solution-oriented communication to ensure high customer satisfaction.

Essential Requirements​
Native or fluent Welsh (spoken and written) – Mandatory
Good English (spoken and written) for internal communication, training, and operational purposes
Excellent communication and interpersonal skills
Good telephone communication skills
Customer-focused attitude with empathy and patience
Ability to work independently in a remote environment
Reliable, proactive, and positive personality
Ability to work under pressure and manage multiple tasks effectively

Experience​
Previous experience in customer support, customer service, call center, or other client-facing roles is preferred
Experience with helpdesk platforms, CRM systems, or email support tools is considered an advantage

What We Offer​
Fully remote working environment
Opportunity to work within a professional and international team
Continuous training and professional development
Career growth opportunities within a fast-growing company
For more information about our company, please visit:

Commercey: http://commercey.co
PMable: https://pmable.co

Availability to start: As soon as possible.

Important Language Requirement​
This position is exclusively for candidates who are fluent in the Welsh language. Applications from candidates who speak only English will not be considered. English is required only for internal communication, training, and operational purposes. The primary language used to support customers is Welsh.

Please send your CV to: hr@commercey.co
Phone: +355 68 80 00 815